Last Updated: August 1st, 2023
Thank you for choosing NANZ 2019 TRADEX (“we,” “our,” or “us”). This Support Policy outlines the level of support you can expect from us when using our services on nanzstores.com (“Website” or “Service”).
1. Scope of Support
a. General Inquiries: We are committed to providing prompt and courteous assistance for general inquiries related to our products, services, and website usage.
b. Technical Support: We offer technical support for issues related to the functionality and operation of our Service. This support includes assistance with account setup, navigation, and troubleshooting.
2. Support Channels
a. Email Support: For general inquiries and technical support, you can reach us through email at info@nanzstores.com. We aim to respond to all emails within [X] hours during regular business days.
b. Knowledge Base: We maintain a comprehensive knowledge base on our Website to help you find answers to common questions and troubleshooting guides.
3. Exclusions
a. Third-Party Products and Services: Our support is limited to the products and services offered directly by NANZ 2019 TRADEX. We are not responsible for providing support for third-party products or services, even if they are accessible through our Website.
b. Customization and Integration: While we will assist with standard functionality and configuration, we cannot provide support for customizations or integrations that are not part of our standard offering.
c. End User Responsibilities: Users are responsible for their actions and decisions when using our Service. We cannot provide support for issues resulting from user error, negligence, or failure to follow our guidelines.
4. Response Times
We strive to respond to all inquiries and support requests promptly. Our response times may vary based on the complexity of the issue and the volume of requests. We prioritize urgent and critical matters to ensure a timely resolution.
5. Service Updates
a. Maintenance: We periodically perform maintenance and updates to improve the performance and security of our Service. We will inform you in advance of any scheduled maintenance that may temporarily affect access to the Website.
b. Downtime: While we make every effort to provide a stable and reliable Service, there may be instances of unexpected downtime. In such cases, we will work diligently to restore the Service as quickly as possible.
6. Limitation of Liability
Our support is provided on an “as is” and “as available” basis. While we strive to offer accurate and helpful assistance, we do not guarantee the outcome of support requests. To the fullest extent permitted by law, NANZ 2019 TRADEX shall not be liable for any damages arising from the use of our support services.
7. Changes to the Support Policy
We reserve the right to update or modify this Support Policy at any time. Any changes will be effective immediately upon posting the revised policy on the Website.
8. Contact Us
If you have any questions or concerns about our Support Policy, please contact us at info@nanzstores.com.
By using our Website and support services, you acknowledge that you have read, understood, and agreed to this Support Policy.